Patient engagement software that meets people where they already are
Capra brings SMS, WhatsApp, and email into one shared inbox attached to every patient record, so your team can send reminders, run campaigns, and reply in real time without switching tools.
One connected way to talk to every patient
Every channel, one inbox
SMS via Twilio, WhatsApp Business, and verified email all land in a single shared inbox attached to the patient's record, so nothing is missed and context is never lost.
Automated reminders
Timezone-aware appointment reminders and confirmations go out automatically, cutting no-shows and freeing your coordinators from manual follow-up calls.
Bulk outreach campaigns
Build and schedule email or SMS campaigns to contact groups and tags, with rate-limited delivery and analytics for opens, clicks, bounces, and unsubscribes.
Two-way, patient-friendly
Patients reply on whichever channel they prefer and join from a browser, with no app to install. Every reply threads back to their record automatically.
Consent-aware by default
Consent tracking, contact verification, and suppression lists support GDPR-conscious messaging, so outreach stays compliant as you scale.
Built into the platform
Because engagement shares the same records as scheduling and clinical care, a reminder, a booking, and a note all stay in sync with no integrations to maintain.
What's included
Shared team inbox
Assign, triage, and reply to patient messages together across SMS, WhatsApp, and email.
Reusable templates
Standardize reminders and replies with templates your whole team can reuse.
Automation rules
Trigger reminders, confirmations, and follow-ups based on appointment events.
Engagement analytics
Track delivery, opens, clicks, and replies to see what's actually reaching patients.
Questions, answered
Which channels does the patient engagement software support?
Capra sends and receives across SMS (powered by Twilio), WhatsApp Business, and email with domain verification and DKIM. Patients reply on whichever channel they prefer, and every message lands in one shared inbox attached to their record.
Can we send bulk outreach campaigns?
Yes. Build and schedule email or SMS campaigns to contact groups and tags, with rate-limited bulk sending and timezone-aware delivery. Engagement analytics track opens, clicks, bounces, and unsubscribes in one view.
Do patients need to install an app to receive messages?
No. Patients receive reminders and messages on the channels they already use, and join video visits straight from a browser link. There's nothing for them to download or set up.
Is patient messaging compliant?
Consent tracking, contact verification, and suppression lists support GDPR-conscious data handling, and all data is encrypted in transit and at rest with role-based access and full audit logs.
Explore more
Bring every patient conversation together.
Book a personalized demo and we'll show you exactly how Capra fits your practice, with your channels, your calendars, and your workflows.
- A walkthrough tailored to your team
- Answers on setup, security & migration
- No pressure, no obligation